These Terms and Conditions set out the basis on which Cleaners Paddington provides cleaning services to residential and commercial customers. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or allowing any work to commence.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means any individual, company or organisation that requests or receives cleaning services from Cleaners Paddington.
Company means Cleaners Paddington, the provider of the cleaning services.
Service or Services means any cleaning, housekeeping, end of tenancy cleaning, one off cleaning, regular cleaning, office cleaning or related service supplied by the Company to the Client.
Cleaner means any employee, worker, or subcontractor engaged by the Company to perform the Services.
Premises means the property or properties where the Services are to be carried out.
The Company provides domestic and commercial cleaning services within its usual service area, including Paddington and surrounding neighbourhoods. Availability may vary depending on location, access, and scheduling capacity. The specific Services to be provided, along with any agreed frequency, duration, and price, will be confirmed at the time of booking.
The Company reserves the right to refuse or discontinue any Service where the Premises are deemed unsafe, where there is a risk to health or safety, or where the Client behaves in an abusive or inappropriate manner towards any Cleaner or representative of the Company.
Bookings may be made through the Companys accepted booking channels as advertised on its official materials. By placing a booking, the Client confirms that they are legally capable of entering into a binding contract and that they are at least 18 years of age.
When a booking request is made, the Company will confirm acceptance by providing a booking confirmation. A contract between the Company and the Client is formed only when such confirmation is issued. The Company is not obliged to accept any booking request and may decline a booking at its sole discretion.
The Client is responsible for providing accurate information regarding the Premises, including property access, parking arrangements, size of the property, special requirements, and any particular cleaning priorities. The Company reserves the right to adjust pricing or scheduling where the information provided is incomplete or inaccurate.
The Client must ensure that the Cleaner has safe and timely access to the Premises at the agreed time. This may be by providing keys, access codes, or ensuring someone is present to allow entry. Any specific access instructions should be provided to the Company in advance.
If the Cleaner is unable to gain access to the Premises or is delayed due to the Clients failure to provide correct access arrangements, a call out or cancellation fee may be charged, and the booking may be shortened or cancelled at the Companys discretion.
Where keys are provided to the Company or Cleaner, they will be securely stored and used solely for the purpose of providing the Services. The Company will take reasonable care of keys but accepts no liability for loss or damage caused by faulty locks, alarms, or security systems not installed or maintained by the Company.
The Client agrees to provide a safe working environment and to inform the Company of any known hazards at the Premises, including but not limited to electrical issues, fragile items, delicate surfaces, or restricted areas.
The Client must ensure that the Premises have running water, electricity, and adequate lighting during the visit. If such facilities are not available, the Company may cancel or suspend the Service and charge a fee.
The Client agrees not to directly hire or engage any Cleaner introduced by the Company for private work, without the Companys prior written consent. If the Client breaches this clause, the Company reserves the right to charge a referral or introduction fee equivalent to a reasonable estimate of the loss suffered.
Unless otherwise agreed, the Company will supply standard cleaning products and materials. Where required, Clients may be asked to provide access to basic facilities, such as a vacuum cleaner, mop, bucket, or other equipment, particularly in shared or access restricted buildings.
If the Client requests the use of their own cleaning products or equipment, this must be agreed in advance. The Company does not accept responsibility for the performance, safety, or suitability of any Client supplied products or equipment and will not be liable for any damage arising from their use, including damage to surfaces or finishes.
Prices for Services are generally quoted either on an hourly rate or a fixed fee basis, depending on the nature of the booking. The Company will confirm the applicable pricing at the time of booking. Minimum booking durations may apply.
All prices are stated in pounds sterling and may be subject to applicable taxes as required by law. The Company reserves the right to review and amend its prices from time to time. Any price changes will not affect confirmed bookings that have already been accepted by the Company, unless the scope of work or information provided by the Client changes materially.
Payment is due in accordance with the terms communicated at the time of booking, which may include payment in advance, on the day of service, or under a regular invoicing schedule for ongoing contracts. The Company may accept various payment methods, such as card payments or bank transfers, as specified in its payment instructions.
Where payment is not received on time, the Company may suspend or cancel further Services and reserves the right to charge interest on overdue amounts, as well as reasonable costs of debt recovery.
The Client may cancel or reschedule a booking by giving the minimum notice period specified by the Company at the time of booking. Where adequate notice is given, the Company will not normally charge a cancellation fee.
If the Client cancels or reschedules with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the full price of the scheduled Service, depending on the circumstances and the level of notice provided.
Where the Cleaner is unable to attend due to unforeseen circumstances such as illness, transport disruption, or other events beyond the reasonable control of the Company, the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment or replacement Cleaner where possible. The Company will not be liable for any resulting loss, but any payment already made for the affected appointment will be transferred or refunded as appropriate.
If the Cleaner attends the Premises at the arranged time and is unable to gain access or commence work due to Client default, the visit may be treated as a late cancellation and charged accordingly.
The Company aims to deliver a high standard of cleaning and to maintain consistent quality. If the Client is dissatisfied with any aspect of the Service, they must notify the Company within a reasonable time, generally within 24 hours of completion of the work, providing clear details of the issue.
Where a complaint is justified and directly related to the performance of the Service, the Company may arrange for a Cleaner to return to the Premises to rectify the problem, or may offer a partial refund or credit, at its discretion. The Companys liability in such circumstances will be limited to the value of the affected Service.
The Company will exercise reasonable care and skill in performing the Services. The Company holds appropriate insurance cover for the nature of its business, subject to the policy terms and conditions.
The Client must report any alleged damage or loss believed to have been caused by the Cleaner as soon as reasonably possible and in any event within 24 hours of the Service. The Client must provide full details and, where available, supporting evidence. Without prompt notification, the Company may not be able to investigate or validate any claim.
The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid by the Client for the specific Service during which the incident occurred. The Company will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment.
The Company will not be responsible for existing damage, fair wear and tear, or deterioration arising from the condition, age, or instability of items, fixtures or fittings. The Client is responsible for ensuring any fragile, valuable, or irreplaceable items are secured or removed from areas to be cleaned.
The Company will handle general household and office waste generated during the normal course of cleaning, such as dust, packaging, and small quantities of non hazardous rubbish, in accordance with applicable waste management regulations.
The Client remains responsible for the lawful disposal of any large, hazardous, or restricted waste at the Premises, including but not limited to building rubble, electrical goods, paint, chemicals, sharp objects, clinical waste, or any materials classified as controlled or special waste. The Company does not provide specialist waste removal or disposal services unless expressly agreed in writing and may refuse to handle items that present a safety, environmental, or legal risk.
Where the Service includes removal of bagged household refuse or recycling to the Clients designated bins or collection point, the Company will follow any reasonable instructions provided by the Client. The Client is responsible for ensuring that any waste containers or receptacles at the Premises comply with local collection rules and that any council or private collection charges are maintained and paid.
The Company is committed to working safely and in compliance with applicable health and safety legislation. Cleaners are instructed not to carry out tasks that may pose a risk to themselves or others, including working at unsafe heights, moving excessively heavy furniture, or handling hazardous substances.
The Client must not request or insist on any task that would breach health and safety guidance or require specialist equipment or training that the Cleaner does not possess. The Company may refuse such requests or discontinue the Service where it is not safe to continue.
The Company shall not be liable for any delay or failure to perform any of its obligations under these Terms and Conditions where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include, but is not limited to, severe weather, transport disruption, strikes, pandemics, governmental restrictions, or other emergencies.
In such cases, the Company will use reasonable endeavours to notify the Client and to resume normal service as soon as practicable. Where appropriate, appointments may be rescheduled without penalty to either party.
The Company may collect and process personal data about Clients in the course of providing Services and managing bookings. Any such data will be handled in accordance with applicable data protection laws and used only for legitimate business purposes, such as administering appointments, processing payments, and improving services.
The Company will treat information about the Client and the Premises as confidential and will not disclose it to third parties except as necessary to deliver the Services, comply with legal obligations, or enforce these Terms and Conditions.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or the nature of the Services. The latest version will apply to all new bookings. For ongoing or regular Service arrangements, the Company will provide notice of any material changes and, where required, seek the Clients acceptance of the updated terms.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
If any provision or part provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
These Terms and Conditions, together with any specific booking confirmations or written variations agreed by the Company, constitute the entire agreement between the parties and supersede any previous arrangements, understandings, or agreements relating to the subject matter. No verbal statements or representations shall have contractual effect unless confirmed in writing by the Company.
By placing a booking or allowing the Services to proceed, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
Let our cleaners Paddington provide you with high standard professional cleaning services at very competitive prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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