This Privacy Policy explains how Cleaners Paddington collects, uses, stores, and protects personal data of its customers. It applies to all Cleaners Paddington customers within the service area and to anyone who contacts or interacts with Cleaners Paddington in relation to its cleaning services.
Cleaners Paddington acts as a data controller for the personal data described in this Privacy Policy and processes that data in accordance with the UK General Data Protection Regulation and any applicable local data protection laws.
This Privacy Policy covers all personal data processed by Cleaners Paddington in connection with domestic and commercial cleaning services, including enquiries, bookings, service performance, and aftercare. It applies to existing customers, previous customers, and prospective customers located in the area served by Cleaners Paddington.
Cleaners Paddington is responsible for determining the purposes and means of processing your personal data and for ensuring that all processing is carried out lawfully, fairly, and transparently.
Cleaners Paddington only collects personal data that is necessary for the provision and administration of its services. The categories of personal data processed may include the following.
Identification and contact information such as your full name, billing address, service address, and general location details relevant to providing cleaning services. In addition, we may collect communication details such as email address, if provided, and other contact details necessary for arranging and managing appointments.
Booking and service information such as preferred service dates and times, details of the premises to be cleaned, access instructions, specific cleaning requirements, and records of services provided, including invoices and payment records.
Payment information such as details necessary to process payments and manage billing. Card payment details are processed through secure third party payment processors and are not stored by Cleaners Paddington beyond what is necessary for accounting and record keeping, in accordance with applicable law.
Communication records including information you provide when contacting Cleaners Paddington by phone, online forms, or other communication channels, as well as any feedback, complaints, or reviews relating to the services.
Technical and usage data that may include basic device or browser information and interaction data where online contact channels are used, limited to what is necessary to provide and secure the service.
Cleaners Paddington processes your personal data only where a lawful basis applies under data protection law. Depending on the context, one or more of the following lawful bases will apply.
Contractual necessity. We process your data to enter into and perform a contract with you, including to respond to enquiries, confirm bookings, carry out cleaning services at your premises, manage changes or cancellations, and process payments.
Legal obligations. We may process and retain certain personal data to comply with legal and regulatory requirements, including obligations relating to accounting, tax, and record keeping.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your fundamental rights and freedoms. This includes activities such as managing customer relationships, responding to queries, improving services, preventing fraud, and ensuring the security of staff and customers.
Consent. Where required by law, we will obtain your consent before processing your data for specific purposes, such as sending certain types of marketing communications. When processing is based on consent, you may withdraw that consent at any time.
Cleaners Paddington uses personal data only for clear and lawful purposes. These purposes include managing responses to your enquiries and requests, providing cleaning services at the requested location, tailoring services to your stated preferences, scheduling visits, and ensuring that staff can safely and effectively carry out the work.
We also use your data to administer bookings and payments, prepare and issue invoices, maintain financial records, and handle any questions or issues relating to your account or past services.
Where permitted, we may use your contact details to send you service updates or information about similar services you have previously used. You may object to such communications at any time.
We may use aggregated and anonymised information derived from customer data to analyse trends and improve the quality and efficiency of our services. This aggregated information does not identify individual customers.
Cleaners Paddington does not sell your personal data. We may share personal data with selected third parties where this is necessary to provide our services or to comply with legal obligations.
Service providers acting as data processors may assist us with functions such as payment processing, secure data storage, appointment scheduling tools, accounting services, and customer communication systems. These processors are only permitted to process personal data on our instructions and must implement appropriate technical and organisational measures to protect your data.
We may also share data with professional advisers such as accountants or legal advisers, where reasonably necessary for business management or to protect our legal rights.
In limited cases, we may disclose personal data to authorities or regulators if required to do so by law or if disclosure is necessary to protect the vital interests of you or another person, or to establish, exercise, or defend legal claims.
Where we use processors or service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we take steps to ensure that an adequate level of protection is provided for your personal data. This may include using standard contractual clauses or relying on an adequacy decision, in line with applicable data protection laws.
Cleaners Paddington retains personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting requirements.
Customer and booking records are typically retained for a period that allows us to manage ongoing relationships, respond to queries about past work, and meet tax and accounting obligations. After these periods expire, or once personal data is no longer required, it will be securely deleted, anonymised, or otherwise removed from our systems.
The specific retention period may vary depending on the nature of the data and the legal requirements that apply. In all cases, retention will be no longer than is reasonably necessary for the purposes for which the data is processed.
Cleaners Paddington takes appropriate technical and organisational measures to safeguard personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. Measures may include restricted access controls, secure storage, staff training on data protection, and the use of reputable third party processors that meet recognised security standards.
While we take reasonable steps to protect your data, no system is completely secure. You should take care in how you share personal information with us and notify us if you suspect any misuse of your data in connection with our services.
Under data protection law, you have a number of rights in relation to your personal data processed by Cleaners Paddington. These rights apply to all customers within our service area, subject to certain conditions and legal limitations.
You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right of access, meaning you can request confirmation of whether we process your personal data and obtain a copy of that data.
You have the right to request rectification of any inaccurate or incomplete personal data we hold about you, and in certain circumstances, the right to request erasure of your personal data where there is no longer a lawful basis for its continued processing.
You may have the right to restrict processing of your data in specific situations, such as when the accuracy of the data is contested or where you have objected to processing and we are considering your request. You also have the right to object to processing carried out on the basis of legitimate interests, including certain forms of direct marketing.
Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before consent was withdrawn.
You may also have a right to data portability, which allows you to receive the personal data you have provided to us in a structured, commonly used, and machine readable format and, where technically feasible, to have that data transmitted to another controller.
If you wish to exercise any of these rights, you can contact Cleaners Paddington using the contact details provided on our main service materials or website. We may need to verify your identity before responding to your request, and we will respond within the time limits set by data protection law.
If you have concerns about how Cleaners Paddington processes your personal data, you should contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with a competent data protection supervisory authority, such as the authority in the country where you live or work, or where you believe a breach of data protection law has occurred.
Cleaners Paddington may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments, or improvements in how we communicate information about data protection. Any updated version will apply to all customers within the service area from the date it is made available.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we process and protect your personal data.
Let our cleaners Paddington provide you with high standard professional cleaning services at very competitive prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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